Chinese Language Customer Support Agent

Key Responsibilities:

Assist with knowledgeable support to all customer requests across all products and all channels

Provide immediate and accurate response to all customer contacts on social media, phone, e-mail and live chat

Delivering first time resolution to all customer requests up to authority and permission levels

Creating and constantly developing unique positive personal relationships with a High Value Customers

Maintain customer profiling and communication database history for all High Value Customers

Ensure that High Value Customer transactions are completed accurately and timely

Able to confidently promote other products and services where appropriate

Active outbound calling to develop the lifetime value of the customer

Knowledge, skill & Experience:

Must have Chinese language skill in listening, speaking, reading and writing/ typing.

Interest in the internet gaming products

Adaptable, flexible, reliable

Ability to work under pressure in a fast moving environment

Can work on own initiative but also possess a strong teamwork ethic

Excellent numeracy skills

Computer literate including e-mail, live chat and SMS communications

Commitment to delivering faultless service

Clear communicative skills with excellent telephone manner

Good all round sporting knowledge particularly in football

Very strong customer and interpersonal skills

Willing to do the job with a shifting schedule, which includes morning, afternoon and graveyard shift.

To apply for Job openings in Ghana visit Jobs Micro.